Frequently Asked Questions

My account is locked, what to do?

Updated 2 days ago

Our system detects spam activities and decides if an account needs to be blocked or banned. Sometimes, it auto-blocks if the risk is high, leading to the possibility of false positives.

If you believe you are following our guidelines and the block is a mistake, please contact us at [email protected]

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Do not collect passwords in forms

For security reasons, Youform does not recommend collecting passwords, login credentials, or secret keys through forms.

This includes:

  • Social media passwords

  • Email or admin logins

  • API keys or private tokens

Even with good intent, collecting credentials via forms is unsafe and high-risk.


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What to Do Instead

Most platforms allow users to grant access without sharing passwords.

Example:

  • Facebook β†’ Add as Admin / Manager

  • Instagram / Meta Business Manager β†’ Role-based access

  • Google, Shopify, SaaS tools β†’ Invite collaborators


2️⃣ Use a Password Manager (If Unavoidable)

If credentials must be shared, opt for a secure password manager instead of a form:

  • LastPass

  • 1Password

  • Bitwarden


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Restrictions on Forms Requesting Passwords

To prevent phishing and fraud, Youform may warn, limit, or block forms and even accounts that collect credentials.


TL;DR:

  • Don't collect passwords in forms.

  • Use access roles or password managers instead.

For any queries feel free to reach out us at [email protected]

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